Useful information

Cancellations

If you need to cancel an appointment, please contact the practice as soon as possible to let us know, so that we may offer the appointment to someone else. Your dental health is our priority and our receptionist will be happy to reschedule the appointment for you. Our minimum notice period is 24 hours. There is a charge for missed appointments and those which are cancelled with less notice

Satisfaction


We hope that you are entirely satisfied with the dental care we provide and that you would be happy to recommend our services to others.If you feel we could improve our service or if you are dissatisfied in any way, please speak directly with Michael who will try and resolve matters. You may request a copy of our Complaints Procedure from the receptionist who can explain the process in more detail.


Confidentiality


There is complete patient confidentiality at our practice. All information about our patients is treated in the strictest confidence in accordance with Data Protection Act 1998. If you would like a copy of our Practice Confidentiality Policy, please contact Michael at the practice or ask at reception.

 

Facilities


Parking is available at the rear of our building and there is also a bus stop nearby. Our surgeries are accessible to wheelchair users and home visits for patients who cannot travel to the practice may be considered.

 

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